Andara Health & Safety – Shining Star Service Program

Covid-19 Policies as of 25 January 2022

We hope you and your loved ones are well and safe. You are the reason we do what we do, and it is a pleasure to serve our guests and partners every day.
At Andara Resort & Villas, the well-being and safety of our guests, team and community is at the centre of all priorities, without compromising our renowned personal services.

Our team reviews the latest health and safety compliance standards together with our local and international health experts, creating our updated health and safety program, including stringent health protocols and safety measures throughout our guest journeys to ensure they are ready to explore Phuket with confidence.

As always, your private paradise is enhanced by Andara’s modern Thai spaciously designed all-suite and private villa accommodations, expansive lush resort, and discreet service.


On November 1,2021 Thailand government allowed fully vaccinated travellers who are traveling by air from all countries for quarantine-free travel under the new Test and Go Program. 

The Test and Go program are for those travellers who will not undergo quarantine, you will only need to be tested upon arrival and then can go to your hotel to wait for the test result before being able to visit anywhere in Phuket.

Test and Go Requirements for Entry

There are specific required documents to prepare prior to travelling for the Thai authorities to be granted entry in Thailand

  • Travellers from any country/territory and must stay in the Sandbox area for 7 days and will be able to travel in other Thailand areas thereafter 
  • Fully vaccinated against Covid-19 no less than 14 days prior to traveling to Phuket 
  • Pre-paid Booking at approved SHA Extra+ hotel (or AQ hotel) 
  • Obtain a negative COVID-19 test result (RT-PCR), issued within 72 hours before travelling 

Documents/Proof needed for the application for Thailand Pass QR code   

  • Valid Passport 
  • Obtain a Certificate of Vaccination for proof that you are a fully vaccinated traveler 
  • Vaccine must be approved by the Ministry of Public Health (MoPH) or by the World Health Organization (WHO), and at least 14 days before your scheduled travel date 
  • Those previously infected within 3 months must have received 1 dose of an approved vaccine at least 14 days before travelling to Thailand 
  • For travelers that are under the age of 18, they will not be required to be vaccinated as long as their parent or guardian is vaccinated and have a certificate of vaccination 
  • A Medical Certificate with an RT-PCR lab result indicating that COVID-19 is not detected issued no more than 72 hours before travelling (all travellers) 
  • COVID-19 Insurance, Proof of COVID-19 insurance must have a minimum coverage of US$50,000 

 Payment Confirmation of Phuket SHA+ Hotels: 

You are required to book a SHA+ hotel, and must include 

  • SHA+ Accommodation, confirmation letter 
  • SHA+ Transport to transfer from the airport to your designated hotel 
  • A Medical Certificate with an RT-PCR lab result indicating that COVID-19 is not detected issued no more than 72 hours before travelling (all travellers) 
  • A confirmed payment for SHA+ accommodation on Day 1 and Day 5, and RT-PCR tests on Day 1 and Day 5
  • An insurance policy with coverage no less than US$50,000 

 Applying for a Thailand Pass 

  1. Register for a Thailand Pass at 
  2. Upload the required document (along with the valid visa/re-entry permit, if required), and allow 3-5 working days for the approval process. Wait for the approval of the Vaccine Certification and paid accommodation, including the RT-PCR test. 
  3. Confirm the approval and receive a Thailand Pass QR Code 

Arrival in Phuket 

4.Present the Thailand Pass QR Code (or COE) to the Health Control to carry out checks, then proceed through the Immigration procedures.
5. Undergo the RT-PCR COVID-19 test at the pre-arranged test centre in Phuket Airport. (Children aged under 6 years have a saliva test.)
6.  Proceed to the hotel by the pre-arranged SHA+ airport transfer
7. Download and install the MorChana application at the hotel.
8. Wait for the test results within the hotel room on Day 1
9. RT-PCR test on Day 5 in Phuket
10. Wait for the test results within the hotel room on Day 5

Please visit the TAT official website for the latest on Test & Go regulations, and we encourage you to contact your local for further Thailand travel details, as all terms are subject to change. 

 Read our Test & Go  FAQs. 

Andara’s Shining Star Service

Andara’s name itself stands for the ‘shining star’ of the Andaman Sea, with our guests at the centre of it all as we maintain the highest standards for personalised service and privacy. In June 2021, Andara was awarded the Amazing Thailand Safety and Health Administration Plus (SHA Plus)  Certificate, implementing strict standards of hygiene and sanitisation and close to 100% of our team vaccinated for Covid-19.

Our Shining Star Service reflects your journey to Kamala Bay, focusing on the following areas:

  • Personalized care and service by the Andara team, respectively social distancing while staying attentive and ready to assist our guests
  • Enhanced sanitation standards throughout guest accommodations, public areas, and back-of-house areas
  • SHA Plus + Certified by The Amazing Thailand Safety & Health Administration June 2021, and SHA Certified since 2020
  • Our partnership with Ecolab, the global leader in hygiene and infection prevention solutions, adapts the best practices to ensure a healthy and safe environment for our guests and team
  • Staff training on rigorous cleaning techniques and proper use of personal protective equipment (PPE)
  • Sanitising stations in all public areas available for guests and new mask and personal hand sanitiser amenities available to all guests upon request

Sanitisation and Safety

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding COVID-19 health and safety guidelines and local health departments and working with our partner Ecolab, a global recognized hygiene expert, to adjust and redevelop our existing safety and hygiene standards to the current situation ensuring a healthy and safe environment for our guests and teams.

Personalized Care

We are in this together, and offering our guests the following enhancements to assist throughout the journey:


  • Warm welcome by our employees, with alternate methods of check-in available (pre-arrival details, in suite or villa check-in)
  • Welcome drink and sanitation amenities upon arrival
  • Cleaning and disinfecting of your luggage upon arrival, before delivery to your suite or villa

Rooms & Amenities

  • Elevated cleaning and disinfection standards in which includes hygiene amenities (hand sanitizers in-room, masks upon request)
  • Pool Villa guests enjoy private dining by your dedicated health and safety trained personal villa chef and villa attendant. Each pool villa is entirely private, and our staff is happy to arrange grocery shopping services
  • Each of our Suite accommodations feature a fully equipped kitchen should you wish to cook in the comfort of your suite, with grocery shopping and private chef services available at a surcharge

Fitness Centre, Tennis Court, Main Pool & Andara Spa

  • Keep up your immune system and fitness levels up and train in our gym with a wide range of cardio and weight equipment
  • Throughout the Fitness Centre, including our yoga studio, changing room and shower areas, social distancing measures are implemented, with rigorous cleaning and disinfection protocols
  • Outdoor tennis court available to guests is open
  • Andara Spa has enhanced hygiene and cleaning processes in place, without compromising the peaceful, relaxing atmosphere, please book at least 2 hours in advance to ensure enough time between appointments
  • The resort pool is spaciously laid out to enjoy social distancing, or simply enjoy your private pool in most suite types and all pool villas for your convenience

Andara Star Team

  • All team members undergo mandatory health and safety training to ensure a safe work environment, and as of June 2021, nearly 100% of our team has completed their Covid-19 vaccine (2 doses)
  • The health and safety of our team members is at the forefront, with wellness checks and mandatory personal protective equipment per local guidelines enforced
  • Daily temperature taken for all visitors and team members
  • Head of department team leads to implement and oversee all new standards, processes, and trainings


  • Respectively relax and indulge on Andara’s award winning dining options in the privacy of your suite or villa
  • Frequent & scheduled sanitisation protocol is followed at SILK Restaurant & Bar and its public areas, with option to dine al fresco on SILK’s outdoor terrace

 Flexible Booking

  • We have also updated our reservation policy to provide you with more flexibility and assurance, with free change of date for confirmed bookings, up to fourteen (14) days prior to arrival for stays before March 31, 2022 ; date changes subject to availability and may result in rate changes.

Please check back on our website for further updates, and we look forward to welcoming you back to Andara. For any questions or further inquiries, please contact us.

Thank you for your continued trust, loyalty and patience and stay healthy and safe.


Daniel Meury
General Manager, Andara Resort & Villas