Andara Health & Safety – Shining Star Service Program

Covid-19 Policies as of 1 December 2022

We hope you and your loved ones are well and safe. You are the reason we do what we do, and it is a pleasure to serve our guests and partners every day.

At Andara Resort & Villas, the well-being and safety of our guests, team, and community are our top priorities, without compromising our renowned personal services.

Our team reviews the latest health and safety compliance standards together with our local and international health experts, creating our updated health and safety program, including stringent health protocols and safety measures throughout our guest journeys to ensure they are ready to explore Phuket with confidence.

As always, your private paradise is enhanced by Andara’s modern Thai spaciously designed all-suite and private villa accommodations, expansive lush resort, and discreet service.


Starting October 1, 2022, Thailand has NO COVID entry requirements. To learn more about the entry requirements, please visit: Thailand Travel Restrictions for October 1.

However, before traveling to Thailand, we highly recommend purchasing your COVID travel Insurance with a COVID Insurance now at AXA Thailand.

Andara’s Shining Star Service
Andara’s name itself stands for the ‘shining star’ of the Andaman Sea, with our guests at the centre of it all as we maintain the highest standards for personalised service and privacy. In June 2021, Andara was awarded the Amazing Thailand Safety and Health Administration Plus (SHA Plus) Certificate, implementing strict standards of hygiene and sanitisation.

Our Shining Star Service reflects your journey to Kamala Bay, focusing on the following areas:

  • Personalized care and service by the Andara team, respectively social distancing while staying attentive and ready to assist our guests
  • Enhanced sanitation standards throughout guest accommodations, public areas, and back-of-house areas
  • SHA Plus + Certified by The Amazing Thailand Safety & Health Administration June 2021, and SHA Certified since 2020
  • Our partnership with Ecolab, the global leader in hygiene and infection prevention solutions, adapts the best practices to ensure a healthy and safe environment for our guests and team
  • Staff training on rigorous cleaning techniques and proper use of personal protective equipment (PPE)
  • Sanitising stations in all public areas available for guests and new mask and personal hand sanitiser amenities available to all guests upon request

Sanitisation and Safety
We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding COVID-19 health and safety guidelines and local health departments and working with our partner Ecolab, a global recognized hygiene expert, to adjust and redevelop our existing safety and hygiene standards to the current situation ensuring a healthy and safe environment for our guests and teams.

Personalized Care
We are in this together, and offering our guests the following enhancements to assist throughout the journey:


  • Warm welcome by our employees, with alternate methods of check-in available (pre-arrival details, in suite or villa check-in)
  • Welcome drink and sanitation amenities upon arrival

Rooms & Amenities

  • Elevated cleaning and disinfection standards which includes hygiene amenities (hand sanitizers in-room, masks upon request)
  • Pool Villa guests enjoy private dining by your dedicated health and safety-trained personal villa chef and villa attendant. Each pool villa is entirely private, and our staff is happy to arrange grocery shopping services
  • Each of our Suite accommodations feature a fully equipped kitchen should you wish to cook in the comfort of your suite, with grocery shopping and private chef services available at a surcharge


Fitness Centre, Tennis Court, Main Pool & Andara Spa

  • Keep up your immune system and fitness levels up and train in our gym with a wide range of cardio and weight equipment
  • Throughout the Fitness Centre, including our yoga studio, changing room and shower areas, social distancing measures are implemented, with rigorous cleaning and disinfection protocols
  • Outdoor tennis court available to guests is open
  • Andara Spa has enhanced hygiene and cleaning processes in place, without compromising the peaceful, relaxing atmosphere
  • The resort pool is spaciously laid out to enjoy social distancing, or simply enjoy your private pool in most suite types and all pool villas for your convenience

Andara Star Team

  • All team members undergo mandatory health and safety training to ensure a safe work environment
  • The health and safety of our team members is at the forefront, with wellness checks and mandatory personal protective equipment per local guidelines enforced
  • Head of department team leads to implement and oversee all new standards, processes, and trainings


  • Respectively relax and indulge in Andara’s award-winning dining options in the privacy of your suite or villa
  • Frequent & scheduled sanitisation protocol is followed at SILK Restaurant & Bar and its public areas, with option to dine al fresco on SILK’s outdoor terrace


For any questions or further inquiries, please contact us.

Thank you for your continued trust, loyalty and patience, and stay healthy and safe.


Daniel Meury
General Manager, Andara Resort & Villas